Since 1981 · Kent & East Sussex
About Mermaid.
Third-generation, family-run pool builders creating bespoke pools and outdoor leisure spaces across Kent and East Sussex.
01 — Who We Are
Built on craft. Proven in performance.
Mermaid began in 1981 with a simple goal: to build swimming pools properly — without cutting corners, without hidden surprises, and with a level of care you can feel throughout the process.
For many homeowners, the hesitation is not whether they want a pool, it is whether they can trust the process. Concerns around disruption, budget clarity, long-term running costs and maintenance often delay the first step. Our role is to bring structure and reassurance from day one.
Today, we are a third-generation, family-run team led by Steven and James, delivering premium bespoke pools, refurbishments and leisure facilities across Kent and East Sussex.
While bespoke concrete pools remain central to our work, many projects evolve into complete outdoor living environments — integrated saunas, hot tubs, swim spas, enclosures and considered furnishings, planned as part of a cohesive whole.
- In-house service from design and specification through to installation and long-term maintenance
- Integrated outdoor leisure environments, thoughtfully planned from the start
- Premium materials and construction standards, with transparent pricing and clear scope
- Local expertise built over 40 years
02 — How We Work
A clear, structured process — from first visit to first swim.
- 01
Consultation
We visit your home to understand your space, vision and priorities.
- 02
Design & Specification
We define the structure, finishes, plant systems and long-term running considerations.
- 03
Build & Project Management
A single accountable team manages your project from start to finish.
- 04
Commissioning & Handover
We ensure everything performs correctly and provide full operational guidance.
- 05
Aftercare
Ongoing maintenance and support to protect your investment long term.
03 — Meet the Team
The people behind the build.
Mermaid remains a hands-on, family-run business led by Steven and James. Your project is not passed between disconnected departments — the same team that helps shape the early design remains closely involved throughout construction, commissioning and ongoing support.
Behind them is a group of experienced designers, engineers and pool specialists — many of whom have been part of the Mermaid team for decades — bringing deep technical knowledge and consistency to every project.
Many of our clients return years later for refurbishments, upgrades or additional leisure elements. The same team is often still here to help.
04 — Accreditation
Recognised standards. Independent accountability.
05 — FAQ
Questions, answered.
If you can't find what you're looking for, our team will happily answer any question when you book a consultation.
We primarily work across Kent and East Sussex, including Tunbridge Wells, Sevenoaks, Cranbrook and Tenterden, and also cover South London and parts of Surrey. If you are slightly outside these areas, we are always happy to discuss your project.
Mermaid was established in 1981 and remains a third-generation family-run business. Over more than four decades, we have built and refurbished hundreds of pools across the region.
Yes. We provide an in-house service that covers design guidance, technical specification, construction, commissioning and ongoing maintenance. This ensures accountability and continuity throughout the project.
While bespoke concrete pools remain at the heart of our work, many projects evolve into complete outdoor leisure environments — spa pools, swim spas, saunas, enclosures and other complementary elements designed to work cohesively with the pool and garden.
Yes. Many of our projects involve refurbishing and upgrading older pools — structural improvements, modern filtration systems, new finishes, covers or energy-efficient equipment.
SPATA, BISHTA, IPSE and The Concrete Society, and we are REFCOM accredited for the safe handling of refrigerants. Our work has been recognised with multiple SPATA Gold Awards, including Refurbishment of the Year in 2023 and 2024.
After commissioning, we provide full guidance on operating the pool and maintaining water quality. We also offer ongoing maintenance services to ensure the pool continues to perform as intended over the long term.
Yes. Most projects begin with an initial consultation where we discuss your space, ideas and any practical considerations. This allows us to offer early guidance so you can explore options before making decisions.
Ready to Start Your Pool Journey?
A no-obligation consultation, at your home.
Every project begins with understanding your vision, space and budget. Our team will visit, discuss your needs and provide expert guidance — without any pressure.
Mermaid Leisure Ltd · Oaklands Farm, Bodiam Rd, Sandhurst, TN18 5LE